Doesn't fit? No problem.
You can return your order within 14 days cancel. Register your return using the form below, your Free DHL returns label you receive directly via email.
Register returnIn three steps for the return.
Fill in the form
Fill it Withdrawal Form and cancel it. This means your cancellation is valid and you will immediately receive a Email acknowledgement of receipt.
Create label & pack
In the email you'll find a link to your free DHL returns label. Wrap the item well protected and include a short note with your Order number Bye.
Submit & Refund
Send the package to a DHL branch or Packstation ab. Upon receipt and review, we will promptly refund the amount to your Original payment method.
Cancellationform.
Enter your details here. This officially declares your cancellation, and we will then contact you with the next steps.
Good to know
- The return is for you Freethe DHL returns label will come by email, we will cover the return postage
- Test the rucksack At home onlyPacking and trying on your probe is expressly encouraged.
- Send it as soon as possible complete and in original condition back, preferably in the original packaging
- Accessories like the shoulder strap and hip belt pouch, you can Return exactly the same
Exceptions
- The Endurist and specially configured rucksacks are individually made to your configuration
- Such Bespoke items are excluded from the statutory right of withdrawal (§ 312g (2) No. 1 BGB)
- Should you have any questions about this Just get in touch, We will find a solution
Legal
This page summarises the process. The complete Cancellation Policy with all deadlines, conditions and the model withdrawal form.
Return address
If you are unable to print a label, simply send the item directly to:
Long-distance runnerAlexander Düren
Hochburger Str. 35
79312 Emmendingen